Urgent care front door
A generic fictional example of routing a minor illness through the least costly appropriate care setting.
Nurse line
First question
Use the fictional plan's nurse line when the right door is unclear.
Virtual visit
Minor illness
A synthetic example for routine advice and simple prescriptions.
Primary care
Tests and follow-up
Use a regular clinician when an exam or test is needed.
Emergency care
Immediate danger
Call emergency services for severe or life-threatening symptoms.
Start here
| Situation | First move |
|---|---|
| Mild cold, rash, or routine question | Virtual visit or nurse line |
| Needs an exam, test, or follow-up | Primary care |
| Severe symptoms or immediate danger | Emergency care |
| Not sure which row applies | Nurse line |
Demo disclaimer
This page contains fictional guidance only. It is not medical advice, does not name real providers, and does not represent a real insurance plan or claim.